Refund policy

Refund & Returns Policy

At Jazzy Kestrel Prints, we take great care in creating personalised, made-to-order prints just for you. Because each item is produced specifically to your order, we are unable to accept returns or offer refunds simply because you've changed your mind.

Personalised & Made-to-Order Items All personalised and custom prints are non-returnable and non-refundable unless they arrive faulty, damaged, or significantly different from what was agreed. Please double-check all personalisation details (names, dates, spellings, colours) before placing your order, as we produce items exactly as specified.

Faulty or Damaged Items If your order arrives damaged or with a printing defect, please contact us within 14 days of delivery at [your email address] with:

• A photo of the item and packaging
• Your order number

We will offer a replacement or full refund at no extra cost to you.

Incorrect Orders If we make an error on your personalised item, we will reprint and reship it free of charge.

Non-Personalised Items For any non-personalised items, you have the right to return them within 14 days of receipt in their original condition for a full refund, in line with UK Consumer Contracts Regulations.

How to Request a Return or Refund Contact us at info@jazzy-kestrel.com with your order number and details of your issue. We aim to respond within 2 business days.